Privacy Policy

Privacy Policy

Here you'll find our policy about what information Pursuit Coaching + Development records about you, what we do with it, and how we process and use it. The GDPR requires that personal data shall be:

  • processed lawfully, fairly and in a transparent manner
  • collected for specified, explicit and legitimate purposes
  • adequate, relevant and limited to what is necessary
  • accurate and kept up to date, or erased without delay
  • kept in a form which identifies people for no longer than is necessary
  • processed in a manner that ensures appropriate security

We are registered as a Data Controller with the Information Commissioners Office. If you have issues with your data stored by us, you can contact our Data Protection Officer equivalent at the email address below. 

Our website address is: https://pursuit-coaching-development.co.uk. Our company name is Pursuit Coaching + Development and you can contact us at rachael@pursuit-coaching-development.co.uk

We use PeopleKeys in the U.S. for DISC personality profiling. They are the controllers of any DISC personality reports and are fully GDPR compliant. You can contact them with any GDPR queries on compliance@peoplekeys.com and you can find their privacy policy here

Contact forms

We take the protection of your data privacy and confidentiality seriously. We will not give your details to anyone except for credit checks, outstanding money owed or when legally required to do so. We will do our absolute best to ensure your details do not accidentally fall into the hands of a third party.

Cookies

Our website uses cookies. Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another. This allows a website to provide you with a personalised experience and gives the website owner statistics about how you use the website so that it can be improved.

We use cookies in the following ways: to track how you use our website, to record whether you have seen specific messages we display on our website, to keep you signed into our site, to record your answers to surveys and questionnaires on our site while you complete them.  

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

By default WordPress does not collect any analytics data. Our website uses analytics from Google and you can find their privacy policy here

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you are unhappy with how we store and process your information as a website visitor, please leave our website or unsubscribe from our marketing emails.

We do not send unsolicited emails.  We do however send a newsletter, and you can subscribe to it through our website.  Should you opt in to receive marketing emails, you will receive regular emails from us, for instance hints & tips, information about our services and products, offers and discounts.  Every email will have an unsubscribe option so if you change your mind and want to remove your consent for us to send you marketing emails, you can do this at any time. We use Mailchimp to send our marketing emails, and this stores your details and unsubscribe preferences.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

When you buy a service from us, or otherwise agree to our terms and conditions, we will store your details you give us.  Some of this information may be personal information that identifies you. We may use it in order to verify your identity for security purposes, sell products & services to you, provide you with our services and provide you with suggestions and advice on products and services. We may aggregate this information, for example to monitor our performance, and you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your consent to process this information, for example, by asking you to agree to our use of cookies or send you offers and discounts by email. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply or when we meet you at a networking event for example.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. We may process your information for record-keeping and for the proper and necessary administration.

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

To assist in combating fraud, we may share information with credit reference agencies.

At any time you may review or update personally identifiable information that we hold about you. 

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

We keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court.

Consent or Legitimate Interest - By making contact with us, whether you buy our products or services, made an enquiry, met at a trade or networking event, subscribed to newsletters and such, we are taking this as a legitimate interest to keep you informed via email updates (or whichever medium you provided) about our services. Unless our software fails, when you make contact, your details will be added in our database systems, that all staff can access. This will send you an automated ‘welcome note’, informing you that you are now stored in our database, what we do with your details. It also offers you an easy unsubscribe facility.   Unsubscribing in no way affects the service you receive from us, now or in the future.

Subject Access Request - You are allowed to request to see the information stored about you.  You will need to provide government approved photo proof of who you are before asking to see a copy of your information.  In general though, we keep your name, job title, organisation, phone, address and email details. If you buy from us, we  also store [insert what you keep here]

Right to be forgotten - If you request to be deleted from our database, we will ensure your contacts details are tagged as ‘do not contact’ and our email software marks you as ‘unsubscribe so that you do not get any more emails from us.  We will also clear out most of your information.  We will keep your basic details, so that if anyone else in our organisation goes to re-add you in the coming months or years, they can see that you have already requested not to be contacted, and so will not re-add you.  This will also stop you from being emailed by our systems again, even if a human manages to re-add you by mistake.  If you do not agree with this safety measure, please tell us. Please be aware that if we 100% delete your details from our systems, we will have no record that you have requested no further contact and you might one day be re-added (as nobody will be able to have any ‘checks-and-balances’).

Staff and representatives training - Everyone is given an overview of the new data processing rules and how this organisation wants them to act with regards to your data and the GDPR.  Re-training is done on a 6 monthly basis.

Unsubscribing from our emails - All marketing emails have an unsubscribe link at the bottom of all our emails.  We don’t want to send you stuff if you don’t read it, don’t want it, or don’t see it (maybe it goes in your junk folder). We want you to unsubscribe if you don’t want our emails. 

Data accuracy - We are keen to keep the details about you accurate.  You can see the information we store on you by clicking on the relevant link at the bottom of every email we send you.  This link will also be in the ‘welcome note to all newly added contacts’.  In addition, we send an annual ‘Spring Clean’ email to all contacts - a reminder that their details are in our systems, a reminder to check them, and an easy route to unsubscribe. 

Data security - If you are a client, we may need to keep more detailed records about you - for instance, the password to any software that we access on your behalf.  Once this is not needed, we delete any references to passwords, and inform the client to remove our access from their account.  Any data stored in our computer systems is password protected, encrypted, and in some cases, hidden.  We have a clear desk policy and no electronic or paper records are left unprotected that could identify an individual. No suppliers have access to the information we store on you.  If we do share your details with suppliers, for instance, if anyone was to admit our data processes, or send our marketing emails for us, we would have an appropriate written contract and policy with them. When we have finished with paper copies, we shred the paperwork.  When we have finished with any eCopies, we securely trash/shred the documents with special software.  If you provide data on your contacts as part of our work agreement, once it has been processed for the intended purpose, it is securely deleted from computers (and backups). Our premises are never left unlocked and our computers are password protected. 

When you make contact with us, your details will be added to our central CRM database, email database, the Outlook accounts of our staff and on staff phones. These are all secured, and are upgraded when any updates and patches are produced by the suppliers. We need to store your details in these places so that you can be contacted if needed.

Data Breach management - If we were to spot a breach of data (i.e. personal or sensitive details about staff or clients, or personal details about contacts) were to be made available where they should not have been, we have a process to work out if it caused anyone risk and if it should be reported to the ICO.

Your details will never be passed onto others in any shape, method or form (unless we run a joint event, and you will be informed at that time that responding to any such event will mean your data will be shared).

At any time you can request us to change any information we hold on you or change how you receive marketing information or opt out of receiving communication from us by emailing us

We may update this privacy policy notice from time to time as necessary.